How long after I place my order can I expect my shipment to
arrive?
Shipments for all orders received through noon Friday are
shipped the following Monday. Because of the perishable
nature of the produce, orders are only shipped on Monday. By
shipping only on Monday, it gives plenty of time for the
order to arrive before the weekend. Shipments are stagnant
over the weekend, which allows too much time for our produce
to thaw. The one exception is Monday holidays. When a
holiday falls on Monday, orders are shipped on Tuesday of
that week.
How is the produce shipped?
All produce is shipped in Styrofoam coolers with dry ice to
keep the produce frozen during transit. Ideally, there
should be a small amount of dry ice in your shipment when
received, but as long as the produce is still frozen, or
only slightly thawed; the produce is fine and completely
edible.
What carrier is used for shipping?
Most orders are shipped via DHL. Alternately, FedEx or UPS is
used when DHL does not service a destination. Once DHL has accepted
your shipment, you will receive a tracking number for your
reference. You can track your package at
www.dhl.com.
Why are the Shipping costs so high to
my location?
West Coast customers will note a rather high shipping
charge. Because our product must reach its destination
within four days, DHL Express must be used.
Unfortunately, DHL Ground cannot guarantee the delivery
within four days and therefore the product may be thawed
before it reaches its destination.
Why are the shipping charges
more than the standard FedEx rate?
In addition to the DHL fee, the shipping charge includes the cost of packing
materials and a handling fee.
What do I do if my product is thawed?
Please notify us via e-mail at
swproduce@yahoo.com or call
770.339.6444. Do not, under any circumstances, consume the
product.
What do I do if a bag of produce is
busted?
If the bag has come open during transit, and the contents are
not salvageable, please contact us via e-mail at
swproduce@yahoo.com
or call 770-339-6444.
SOUTHWESTERN PRODUCE -"FRESH FROM THE FARM TO YOUR FREEZER"
